Mr. Eric Dương Quang Duy

VietAviation Logistics Company Limited

With more than 20 years in Logistics Operations, Eric Duong has experience in International Express Courier services, Air cargo Transport Business, and Warehouse Distribution, Last Mile Delivery, and E-commerce logistics. He has various practices and an understanding of the development of logistics operations in Vietnam from 2003 until now. From manual key in CDF (customs declaration form) to the automatic system and now digital transformation, from landline barcode scanning in the Warehouse process to wireless portable device, from single local software to cloud-based, big data system online around the clock.

Eric joined big 3PL service providers like TNT Express now FedEx, Indotrans Logistics Vietnam, Midea Electric Global, Kangaroo Home Appliance Indonesia, Viettel Post, and GHN Vietnam and now set up his own VietAviation with an ambition to takeoff airfreight business in Vietnam to new global service level.

Ms. Trang Bui

Country Head
Cushman & Wakefield Vietnam

Trang Bui is the Country Head of Cushman & Wakefield Vietnam, a global real estate services firm that focuses on delivering exceptional value for real estate occupiers and owners. In this role, she oversees management and business activities across the market and drives strategic initiatives for the Vietnam office to enhance business development and capture transaction opportunities.

Trang has over 18 years of extensive and diverse commercial real estate advisory experience, and has closed over USD300 million worth of transactions, including some of the highest- profile development and investment deals on the market for the past 3 years. Trang is passionate about growing the market as a whole and assisting sustainable capital deployment. She is curently leading a total of USD2.5 billion advisory and capital attraction activities in Vietnam for 2022. She is an active keynote speaker at real estate conferences in Vietnam, Singapore, Hong Kong, Korea, China, and the United States.

Passionate about building and nurturing the community, she led one of the first D&I campaigns focusing on equality for a global corporate company in Vietnam. Trang Bui also provided advisory and transactional services for Advisory in Australia Vietnam Young Leadership Dialog (AVYLD) 2022.

Mr. Sid Hart

Managing Director
Asia Pacific Post Cooperative

Sid is the Managing Director of the Asia Pacific Post Cooperative (APP), a non-governmental, non- profit organisation supporting postal operators in the Asia Pacific region. As a logistician with 25 years of experience, including a background in the UK's Royal Air Force, Sid is an expert in post, parcel, cross border, and e-commerce.

The APP provides a platform for its 28 members to share experiences and information, with a focus on quality, innovation, e-commerce, and sustainability. The organisation’s mission is to assist members in improving quality and increasing volume, revenue, and profitability. The APP promotes cooperation and exchange of best practices and supports the development of postal services in the region. Sid is passionate about the postal industry and its role in promoting economic development and social mobility. He has worked in the Asia Pacific region for over a decade and is dedicated to the success of the APP and its members.

Dr. Rakesh Singh

Institute of Supply Chain Management, India
  • Chairman Institute of Supply Chain & Management Pvt. Ltd. Mumbai India
  • A global Supply chain thought leader engaged with the new thinking in supply chain management in a post COVID world.
  • Gold Medalist in MA Economics from Mumbai University and PhD in supply chain management
  • Focuses on supply chain strategy, Integrated Business Planning, Data and analytics, digital transformation, and Sustainability
  • Builds on offering a way of dealing with the ‘new normal’ - characterized by volatility, sustainability, resilience and responsibility.
  • Has has taught in some of the best B-Schools like INSEAD, Athens University of Economics and Business, ISB, IIM Kolkata, Great Lakes Institute of Management, SP Jain, NMIMS
  • Trained corporates like Uni Lever, P&G, ACG, Cipla, UltraTech Cement, Capital Foods, Bristlecone, Infosys, Fiat India, Nivea, Murugappa group, L&T, Syngenta, Rallis, Mahindra & Mahindra, Dabur, John Deere Tractors, Tata Steel etc.
  • He is widely published, both, nationally and internationally. Is an acclaimed speaker at domestic and international fora. Has authored four books on demand planning, economics, and logistics
  • He has worked on various Government Committees, consulted manufacturing, Agri, and transportation enterprises in India.

Ms. Quyen Nguyen

Director of CEL
Co-Founder of Vietnam Supply Chain
Founder & Owner of Laiday Refill Station


  • Recognized as one of the "Supply Chain Pros to Know" in 2023.
  • Honored with the "2023 Women in Supply Chain Award".
  • Awarded as the "Most Inspiring Supply Chain Professional of the Year" in 2022 by Supply Chain Asia

Quyen Nguyen is a luminary in supply chain management and a fierce advocate for sustainability, making her a fitting panelist for the Sustainable Delivery Solutions discussion at Smart Delivery Vietnam 2023. As the Founder and Owner of Laiday Refill Station, Quyen has revolutionized retail in Vietnam by offering a unique array of over 400 eco-friendly and reusable refillable products, significantly reducing daily plastic waste.

Her commitment to green practices extends to her role as Director of CEL, where she focuses on creating autonomous and sustainable supply chains. Quyen is also a Co-Founder of Vietnam Supply Chain, amplifying her influence on a national scale. Her advocacy doesn't end there; she contributes to non-profits and serves on international advisory boards, including the Supply Chain Asia & Logistics Group UAE.

Awarded as one of the "Supply Chain Pros to Know" and honored with the "2023 Women in Supply Chain Award," Quyen's numerous accolades stand as a testament to her transformative impact on the industry. It's her philosophy of being "a part of the solution, not pollution" that defines her the most. Under this ethos, she manages Laiday Refill Station through a balanced "3Ps" model: Profit, Planet, and People, embodying the perfect blend of business acumen and environmental stewardship. With over a decade in the field, Quyen brings both depth and breadth to the crucial conversation on sustainable delivery solutions.

Mr. Nguyen Huy Duc

General Director
General International Logistics

Duc Nguyen is General Director of GIL - a joint venture between top 03 global shipping line & ITC corp - top Vietnam terminal operator. GIL is a barge player focus on sustainable and tailor made solution to align with vision net-zero emissions of Vietnam in 2050 through offer greener transportation options.

Duc is passionate about the next generations of efficiency supply chain systems. Experiencing more than 10 years in logistics & shipping industry by went through well-structured of global organization (CEVA Logistics, CMA CGM) or start up environment (EcoTruck).

Ms. Thảo (Phoebe) Trương

Vice Director
FPT Digital Retail Joint Stock Company

With more than 14 years of experience in the retail industry, I have had the opportunity to cooperate with many company models from startups, distributors to MNC. To always strengthen my own abilities, I have worked through the departments of Marketing, Operations, Sales, and Purchasing so that I can confidently manage many store chains. 12 years in the luxury retail and 2 years in the ICT industry have given me many perspectives on how to start a brand, run stores and maintain a business with customer experience as the main strategy!

I have joined T.M.G, Phuong Phat Company, VinDS (Vingroup), Chanel Vietnam, Start-up Skinetiq and currently in charge of FPT Retail's ICT hi-end concept with more than 50 stores.

Mr. Tran Duy Khiem

Head of Business Development
U&I Logistics Corp.

Khiem is the Head of Business Development of U&I Logistics Corp. Prior to his stint at U&I Logistics, Khiem spent more than 10 year of experience in logistics with P&G, DongA Bank, Gemadept Logistics, Smartlog.. Khiem was an editor of Vietnam Supply Chain Insight Magazine from 2009-2011.

Khiem is the Productivity Consultant that was qualified by Japan Productivity Center and Vietnam Productivity Institute since 2016. Khiem has joined more than 5 productivity improvement in warehouse incl. Hai Ha Bakery, Mesa (P&G’s distributor), Space (Vinamilk’s distributor), Vikoda, Gemadept Logistics.. Familiar with ISO 9001, Lean, Kaizen, passionate with technologies in Warehouse and people development.

Mr. Carsten Ley

Founder & Business Transformation Consultant
Asia PMO

Transforms your business into a focused, aligned & result-oriented organisation with engaged employees and delighted customers. Entrepreneur, Enabler & Project Lead in Customer Experience, Agile / Change Management & OKRs.

Former Lazada VP Customer Experience, Project Manager for Banking & Fintechs, Deloitte Consultant and Strategy, Agile & OKR Advisor for Panasonic, Ajinomoto, Bosch, etc.

Mr. Tran Hoang Quoc Khanh

Head of Sales
YunExpress Logistics Vietnam Co., Ltd.

With over 15 years of experience in cross-border logistics industry. He has a passion for delivering excellent customer experience and creating value for his clients. He has extensive experience in various aspects of logistics and cross-border e-commerce, such as business development, product management, customer solution, and more. He has worked with some of the leading companies in the field, such as FedEx Express, SF Express, JD Logistics, and YunExpress. He has been involved in several innovative projects and initiatives that have improved the efficiency and quality of logistics services. He has also developed and implemented strategies and solutions that have enhanced customer satisfaction and loyalty. He will share his insights and best practices on how to enhance customer experience in logistics and cross-border e-commerce.